Service Innovation Bulletin
Generic Services Archive
Information Governance Workbook – Mental Health, Acute, PCT and Ambulance Trust Versions Available
Mersey Care NHS Trust
This workbook reports Information Governance standards consisting of: Information Governance Management, Confidentiality and Data Protection Assurance, Information Security Assurance, Clinical Information Assurance, Secondary Uses Assurance and Corporate Records Assurance.
Each standard has a separate spreadsheet to report against individual attainments and each spreadsheet is followed by a report and graphs for that standard. The figures are exported automatically into the report and give an accurate picture of the Trust’s progress against that particular standard, a comparison is included in relation to performance on last years figures.
Each requirement is risk assessed with the levels of associated risk calculated automatically, risks are highlighted in order of severity (e.g. red = extreme and green = low). This information automatically updates the risk register for use by the risk management department within the Trust, to inform their work and reporting systems.
The system has a PowerPoint presentation included to provide information and guidance to new users as an integral training module.
The workbook allows Information Governance staff to describe their work in the common language of risk, understood by Board members. This takes the decisions about risk management to the appropriate committee: ‘Risk’ or ‘Board’ rather than remaining with an individual.
Additional benefits include assurances given to patients and the public that Trusts are seeking effective and efficient methodologies of improving performance. More importantly, a compliant Trust should improve its risk profile and reduce complaints, claims and litigation.
The SEED Project
Morecambe Bay PCT
The project enables service users, NHS staff, independent designers, architects and academics to combine skills to facilitate best design within a low secure setting. The SEED group was established in 2002 as a means of enabling in-patients in a low secure setting to contribute to the design and refurbishment of their own unit. The SEED group have recently designed a new building to outline business case stage. The project was developed in order to gain meaningful input into buildings design from a normally marginalised group of service users. With adaptation this approach is transferable into other healthcare settings.
Typing Clinics In Real Time
St Helens and Knowsley Acute Hospitals NHS Trust
A reorganisation of secretarial services ensures that patient’s letters are typed in real time in orthopaedic clinics. Each letter is signed by the consultant and posted to the GP on the same day as the clinic, resulting in: improved communications, significant time savings for all members of the multi-disciplinary team involved in operating the orthopaedic clinics, reduced delays for patients, improved retention of secretarial staff and morale.
Not Missing the Point
Wirral Hospitals NHS Trust
Development of a prescriptive and consistent Trust-wide approach to the management of needle stick injuries, using a care pathway. Following guidance set by the Department of Health in relation to HIV Post Exposure Prophylaxis. This process involves a multi-disciplinary approach to the management of needle stick injuries, involving GUM, Infection Control, A&E, Occupational Health and Pharmacy.